Location de voiture Londres Victoria Station

Made my booking online but when I turned up to pick up the car as scheduled there was no one there. No way to contact anyone. Forced to make alternative plans.

Edit: I managed to speak with a representative (in the US) the following day who told me that the Victoria branch was closed for the weekend. They also told me that all customers had been instructed to collect from Battersea. The US representative that explained this situation to me was rude and dismissive and swore blind that all customers had been contacted. If I was reviewing Sixt corporate customer service they would be getting 0 stars for how difficult it was to actually speak with someone, and how I was spoken to during that conversation.

When arriving in Battersea the next day, I discovered that there was no collection scheduled and that my booking had indeed fallen through the cracks. Battersea branch rep was helpful and did find me a vehicle. I was also contacted by Sixt the following week and they were apologetic and promised to make amends for the situation.

I rented a BMW 5 series from this Sixt location - and I must say, this has been the best experience I've had with Sixt! The desk is inside the station near the currency exchange. The gentleman at the desk who assisted me was super helpful and thorough! I was in and out and driving in under 10 mins! He explained all the services Sixt offers, and gave me some helpful info on London Congestion charges (something I didn't know much about before then). The car was great, pretty new, clean, and drove like a dream. I know for sure I will be renting from Sixt again, and this is most definitely my favorite location! See you guys soon!!!

Great service from all the guys here. Really went out of their way to help. Very satisfied customer and will certainly rebook at this location.