{"url":"ride/help-center/browse-all-articles","pageId":"ride_helpcenter_browse_all","template":"/libraries/sixt/sitegen-plugin-helpcenter/src/templates/v2/HelpCenterBrowseAllTemplate/HelpCenterBrowseAllTemplate.tsx","data":{"pageSpecificConfiguration":{"hydra":{"acceptLanguage":["fr-FR","fr","en"],"countryAlpha2":"FR","countryAlpha3":"FRA","defaultCurrency":"EUR","domainCurrency":"EUR","langAlpha2":"fr","langAlpha3":"fra","formats":{"time":"HH:mm","decimalSeperator":",","date":"DD.MM.YYYY","nameDate":"DD MMM","measureOfLength":"km","hour12Format":false,"isFirstDaySunday":false},"homePageUrl":"/ride/","pageHyphenLocale":"fr-FR","pageLocale":"fr_FR","tenantId":"6","userCentricsId":"LHOLXat-d","pageId":"ride_helpcenter_browse_all","hydraTranslations":{"Back":"Précédent","CarouselControls":"Contrôles de diapositives","CarouselNextSlide":"Slide suivant","CarouselPause":"Pause carrousel","CarouselPlay":"Lancer le carrousel","CarouselPrevSlide":"Slide précédent","Close":"Fermer","getCarouselIndicatorButton":"Aller à la diapositive {{_1_}} sur {{_2_}}"}},"chatbot":{"cognigyConfigUrl":{"stage":"https://endpoint-sixt.cognigy.cloud/b2eb5dc7201ca159bab548d2601865d2eb0a2069edf92712699d093b15003efa","prod":"https://endpoint-sixt.cognigy.cloud/6dfcc7c3f69106f314e6097b9d00c3a47ea51ab742e974377ba10d8e25cc5273"},"alwaysShowChatbot":true},"customersettings":{"corporateLink":"https://corporate.sixt.com/fr-fr/","corporateSignUpLink":"/business/","privacyLink":"/plusieurs-renseignements/donnees-personnelles/","tcLink":"/cgl/#/","accountBasePath":"/account","bookingProfileLink":"/account/#/profiles","listBookingsLink":"/account/#/bookings","loyaltyDetailsLink":"/account/#/loyalty-details","manageMyBookingLink":"/account/#/booking-access","manageSubscriptionsLink":"/account/#/subscriptions","personalDataLink":"/account/#/account","openHelpCenterEntryPoint":true,"isManageBookingsHidden":true,"isManageSubscriptionsHidden":true,"rideHistoryLink":"/ride/app/fr/rides","enableSocialLogin":true,"enableLoyalty":true,"signupLink":"/services/#/signup","p100Header":true,"helpCenterLink":"/ride/help-center","registrationSource":"ride","fir":60,"servicesBasePath":"/services"},"helpcenter":{"helpCenterSearchPageLink":"/ride/help-center/search/","helpCenterChatPageLink":"/ride/help-center/chat/","helpCenterHomeLink":"/ride/help-center/","rentalInformationLink":"/informations-generales/","tcLink":"/cgl/#/","loyaltyLink":"/cartes-sixt/","partnersLink":"/partenaires/","bookingType":"ride","useHelpCenterRedesign":true,"useHelpCenterCmsApi":false,"customerSupportPhone":"+33820007498","plusSupportPhone":"+33(0)170976111","plusSupportEmail":"plus-fr@sixt.com"}},"enableStatsigSdk":true,"meta":{"title":"Parcourir tous les articles","description":"Parcourir tous les articles du centre d'aide par catégorie","entityIdRefs":[{"name":"locale","id":"fr_FR"}],"pageId":"ride_helpcenter_browse_all","noIndexNoFollow":false,"canonicalUrl":"https://www.sixt.fr/ride/help-center/browse-all-articles/","splitTestVariation":"default","alternates":[{"url":"https://www.sixt.com/ride/help-center/browse-all-articles/","locale":"en_US"},{"url":"https://www.sixt.de/ride/help-center/browse-all-articles/","locale":"de_DE"},{"url":"https://www.sixt.es/ride/help-center/browse-all-articles/","locale":"es_ES"},{"url":"https://www.sixt.fr/ride/help-center/browse-all-articles/","locale":"fr_FR"},{"url":"https://www.sixt.it/ride/help-center/browse-all-articles/","locale":"it_IT"},{"url":"https://www.sixt.nl/ride/help-center/browse-all-articles/","locale":"nl_NL"},{"url":"https://www.sixt.co.uk/ride/help-center/browse-all-articles/","locale":"en_GB"}],"abVariation":"","hasCanonicalUrl":false,"locale":"fr_FR","pageBuildId":"2026-06-20T10:04:24","pageVersion":"7fe2aed49ab7ea48f99a46463a344cc71b55f722","isPreview":false},"thirdPartyKeys":{"instana":{"dev":"UNqZBRfKRlOV7aj-4hGL_A","stage":"UNqZBRfKRlOV7aj-4hGL_A","prod":"LRZPqrMVS1OBdVJmly5mmA"},"sourceDefense":{"prod":{"accountId":"f53de06e-703f-4d86-adfd-c25c30871685","siteId":"39315920-c083-4720-a4d5-ed8f1bee5649"},"internal":{"accountId":"f53de06e-703f-4d86-adfd-c25c30871685","siteId":"8158596c-8ef8-46d6-aa6f-5042d7083a30"}}},"productLine":"ride","gtmData":{"consentId":"GTM-NQBW5W7","unifiedId":"GTM-WG9TDF3J"},"legalFooter":{"links":[{"text":"Aide","href":"https://www.sixt.fr/ride/help-center/","shouldOpenInNewTab":false},{"text":"Termes et conditions générales","href":"https://www.sixt.fr/ride/legal/terms/","shouldOpenInNewTab":false},{"text":"Conditions de réservation","href":"https://www.sixt.fr/ride/legal/booking-conditions/","shouldOpenInNewTab":false},{"text":"Données personnelle","href":"https://www.sixt.fr/ride/legal/data-privacy-policy/","shouldOpenInNewTab":false},{"text":"Politique de cookies","href":"https://www.sixt.fr/ride/legal/cookie-policy/","shouldOpenInNewTab":false},{"text":"Mentions légales","href":"https://www.sixt.fr/ride/legal/imprint/","shouldOpenInNewTab":false},{"text":"Groupe SIXT","href":"https://about.sixt.com/websites/sixt_cc/English/0/about-us.html","shouldOpenInNewTab":false},{"text":"Carrière","href":"https://www.sixt.jobs/fr?utm_source=sixt&utm_campaign=internal&utm_medium=sixt","shouldOpenInNewTab":false},{"text":"Paramètres des cookies","href":"onclick:cookie_settings","shouldOpenInNewTab":false},{"text":"EAA","href":"/404/","shouldOpenInNewTab":false}]},"isEmbedded":false,"drawerNavigation":{"headingTranslations":"Menu produit SIXT","ariaLabelOpen":"Ouvrir le menu de navigation global","ariaLabelClose":"Fermer le menu de navigation global","links":[{"text":"Rent","subtext":"","href":"/","isCurrent":false,"productLine":"rent-car"},{"text":"Share","subtext":"","href":"https://www.sixt.fr/share/?promo_name=ride_hp_referral_share&promo_creative=menu&promo_position=sixt.fr","isCurrent":false,"productLine":"share"},{"text":"Ride","subtext":"","href":"https://www.sixt.fr/ride/","isCurrent":true,"productLine":"ride"},{"text":"SIXT+","subtext":"","href":"https://www.sixt.fr/plus/?promo_name=ride_hp_referral_plus&promo_creative=menu&promo_position=sixt.fr","isCurrent":false,"productLine":"plus"},{"text":"Business","subtext":"","href":"https://corporate.sixt.com/fr-fr/?utm_source=sixt.fr&utm_medium=retail-website-referral&utm_campaign=FR_FR_btob_RIDE-BURGER-LP_ALL_GT_FRE&utm_content=Textlink-Menue&utm_term=b2b_ref","isCurrent":false,"productLine":"business"}]},"sixtNavigationFooter":{"navigation":[{"heading":"Devenez notre partenaire","links":[{"href":"https://corporate.sixt.com/fr-fr/sixt-ride/","text":"Recevoir des réductions entreprise"},{"href":"https://www.sixt.com/ride/event-service/","text":"SIXT ride pour vos événements"},{"href":"https://www.sixt.com/ride/tsp/become-a-partner/","text":"Devenir chauffeur pour Sixt"},{"href":"https://www.sixt.fr/ride/legal/sixtrideactivityindicators/","text":"Indicateurs d’activité"}]},{"heading":"À propos de nous","links":[{"href":"https://about.sixt.com/websites/sixt_cc/English/0/about-us.html","text":"Groupe SIXT"},{"href":"https://www.sixt.jobs/fr","text":"Recrutement"},{"href":"https://drying-little-tears.org/fr/","text":"Fondation d’Aide à l’Enfance Regine Sixt"}]}],"socialMedia":[{"href":"https://www.facebook.com/SixtFrance","text":"facebook","network":"facebook"},{"href":"https://www.instagram.com/sixt/","text":"instagram","network":"instagram"}],"mobileAppStoreLinks":[{"href":"https://sixt.go.link/ride?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Frent&adj_campaign=fr&adj_adgroup=sixtrent&adj_creative=footerAppStore","imageSource":"/shared/icons/store-badges/app_store_black_en.svg","alt":"Téléchargez la dernière version de l’application SIXT depuis l'Apple Store","width":120,"height":40},{"href":"https://sixt.go.link/ride?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Frent&adj_campaign=fr&adj_adgroup=sixtrent&adj_creative=footerPlayStore&adj_fallback=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.sixt.reservation","imageSource":"/shared/icons/store-badges/google_play_en.svg","alt":"Téléchargez la dernière version de l’application SIXT depuis le Google Play Store","width":135,"height":40}]},"alertBanner":null,"appLinks":[{"href":"https://sixt.go.link/ride?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Fride&adj_campaign=fr&adj_adgroup=sixtride&adj_creative=helpcenter","imageSource":"/shared/icons/store-badges/app_store_black_en.svg","alt":"Téléchargez la dernière version de l’application SIXT depuis l'Apple Store","width":120,"height":40},{"href":"https://sixt.go.link/ride?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Fride&adj_campaign=fr&adj_adgroup=sixtride&adj_creative=helpcenter&adj_fallback=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.sixt.reservation","imageSource":"/shared/icons/store-badges/google_play_en.svg","alt":"Téléchargez la dernière version de l’application SIXT depuis le Google Play Store","width":135,"height":40}],"ibe":null,"helpCenterTranslations":{"ShowMore":"Voir plus","ShowLess":"Afficher moins","ReadMore":"Lire plus","ReadLess":"Lire moins","FaqSectionHeadline":"Aide pour nos autres services de mobilité","HelpCenterSubline":"Obtenez de l'aide pour vos réservations, la prise en charge de votre véhicule, les options et plus encore.","FeaturedArticles":"Articles Populaires","LearnMore":"En savoir plus","Breadcrumb":"Fil d'Ariane","PageLabelHome":"SIXT","PageLabelHelpCenter":"Centre d'aide","PageLabelHelpCenterSearch":"Résultats de la recherche","HelpCenterSearchPageTitle":"Recherche Sixt | SIXT location de voitures","HelpCenterSearchPageDescription":"SIXT Recherche | SIXT","BrowseByTopic":"Parcourir par thème SIXT ride","HelpCenterContactTitle":"Encore besoin d'aide ?","HelpCenterContactSubtitle":"Contactez notre équipe.","HelpCenterContactCall":"Appelez-nous","HelpCenterContactWhatsApp":"WhatsApp","HelpCenterHeroBannerTitle":"Comment pouvons-nous vous aider ?","HelpCenterPhoneDialogTitle":"APPELEZ NOTRE ÉQUIPE","HelpCenterPhoneDialogDescription":"Pour traiter votre demande plus rapidement, merci de préparer :","HelpCenterPhoneDialogTip1":"votre numéro de réservation ou de contrat de location","HelpCenterPhoneDialogTip2":"une brève description de votre demande","HelpCenterPhoneDialogTip3":"tout document ou détail utile","HelpCenterWhatsAppDialogTitle":"OBTENEZ DE L'AIDE INSTANTANÉMENT VIA WHATSAPP","HelpCenterWhatsAppDialogDescription":"Pour obtenir une aide rapide, indiquez-nous dès votre premier message :","HelpCenterWhatsAppDialogTip1":"une description détaillée de votre demande","HelpCenterWhatsAppDialogTip2":"tout document ou capture d'écran utile","HelpCenterWhatsAppDialogTip3":"toute information complémentaire utile","HelpCenterWhatsAppDialogButton":"Ouvrir WhatsApp","HelpCenterReadArticle":"Lire l'article","HelpCenterLiveChat":"Chat en direct","BrowseAllArticlesPageTitle":"Parcourir tous les articles","BrowseAllArticlesPageDescription":"Parcourir tous les articles du centre d'aide par catégorie"},"heroSection":{"imageDesktop":"a07691ea-5554-403c-a911-9fc61ef4a40e.jpg","imageMobile":"8bbb8609-b786-40be-87a1-48f60aed1b22.jpg"},"breadcrumbs":{"label":"Fil d'Ariane","breadcrumbs":[{"text":"SIXT","href":"/ride/"},{"text":"Centre d'aide","href":"/ride/help-center/"},{"text":"Parcourir tous les articles","href":"/ride/help-center/browse-all-articles/"}]},"liveChatAsPrimary":false,"browseAllCategories":{"categories":[{"id":"489","heading":"Réserver une course","href":"/ride/help-center/categories/reservation-ride/","icon":"","sections":[{"id":"562","heading":"Réserver un transfert aéroport","articles":[{"id":"408","title":"Qu’est-ce qu’un transfert aéroportuaire et comment le réserver ?","href":"/ride/help-center/articles/reserver-transfert-aeroport/"},{"id":"409","title":"Les vols privés sont-ils suivis ?","href":"/ride/help-center/articles/suivi-vol-prive/"},{"id":"410","title":"Qu’est-ce que le temps tampon ?","href":"/ride/help-center/articles/temps-tampon/"},{"id":"411","title":"Pourquoi devrais-je saisir mon numéro de vol ?","href":"/ride/help-center/articles/entrer-numero-vol/"}]},{"id":"563","heading":"Réservation à l’heure","articles":[{"id":"412","title":"Qu’est-ce qu’une réservation à l’heure et comment fonctionne-t-elle ?","href":"/ride/help-center/articles/reservation-horaire/"},{"id":"413","title":"Combien de kilomètres/miles sont inclus dans une réservation à l’heure ?","href":"/ride/help-center/articles/kilometrage-horaire/"}]},{"id":"564","heading":"Classes de réservation","articles":[{"id":"416","title":"J’ai besoin d’une limousine noire. Quelle catégorie dois-je réserver ?","href":"/ride/help-center/articles/categories-premium/"},{"id":"414","title":"Combien de bagages sont autorisés ?","href":"/ride/help-center/articles/bagages-autorises/"},{"id":"415","title":"Quelles sont les différences entre les catégories de réservation ?","href":"/ride/help-center/articles/categories-vehicules/"}]},{"id":"568","heading":"Autorisation de paiement","articles":[{"id":"427","title":"Pourquoi ma carte de crédit a-t-elle été débitée avant le début du trajet ?","href":"/ride/help-center/articles/autorisation-carte-credit/"}]},{"id":"565","heading":"Paiement & Tarification","articles":[{"id":"417","title":"Comment sont calculés les tarifs des trajets ?","href":"/ride/help-center/articles/tarifs-ride/"},{"id":"418","title":"Quelle devise est utilisée ?","href":"/ride/help-center/articles/devise/"}]},{"id":"566","heading":"Promotions & Codes promo","articles":[{"id":"419","title":"Comment utiliser un code promotionnel pour ma réservation ?","href":"/ride/help-center/articles/utiliser-bon/"},{"id":"420","title":"J’ai ajouté un bon puis annulé la réservation. Puis-je encore l’utiliser pour une autre réservation ?","href":"/ride/help-center/articles/bon-apres-annulation/"},{"id":"421","title":"Puis-je ajouter un bon à une réservation existante ?","href":"/ride/help-center/articles/ajouter-bon-existant/"}]},{"id":"567","heading":"Demandes spéciales pour le trajet","articles":[{"id":"422","title":"Puis-je voyager avec mon animal de compagnie ?","href":"/ride/help-center/articles/voyager-avec-animaux/"},{"id":"423","title":"Puis-je demander un modèle de véhicule spécifique ?","href":"/ride/help-center/articles/demander-modele-voiture/"},{"id":"424","title":"Je voyage avec des enfants. Pouvez-vous fournir des sièges auto ?","href":"/ride/help-center/articles/demander-sieges-enfants/"},{"id":"425","title":"Puis-je ajouter des demandes spéciales ?","href":"/ride/help-center/articles/demander-requis-speciaux/"},{"id":"426","title":"Les numéros de train sont-ils suivis ?","href":"/ride/help-center/articles/suivi-numeros-train/"}]}]},{"id":"490","heading":"Avant la course","href":"/ride/help-center/categories/avant-la-ride/","icon":"","sections":[{"id":"569","heading":"Modifier ou annuler le trajet","articles":[{"id":"428","title":"Comment modifier une réservation ?","href":"/ride/help-center/articles/modifier-ride/"},{"id":"429","title":"Comment annuler une réservation ?","href":"/ride/help-center/articles/annuler-ride/"}]},{"id":"570","heading":"Informations sur le chauffeur","articles":[{"id":"432","title":"Quelles langues parlent les chauffeurs ?","href":"/ride/help-center/articles/langues-chauffeur/"},{"id":"430","title":"Attribution du chauffeur","href":"/ride/help-center/articles/assignation-chauffeur/"},{"id":"431","title":"Contact et informations du chauffeur","href":"/ride/help-center/articles/details-contact-chauffeur/"}]},{"id":"571","heading":"Modifications de vol","articles":[{"id":"433","title":"Que faire en cas d’annulation ou de déroutage de vol ?","href":"/ride/help-center/articles/modification-vol/"}]}]},{"id":"491","heading":"Pendant la course","href":"/ride/help-center/categories/pendant-la-ride/","icon":"","sections":[{"id":"572","heading":"Tout sur la prise en charge","articles":[{"id":"434","title":"Point de rencontre avec le chauffeur","href":"/ride/help-center/articles/point-rencontre/"},{"id":"435","title":"Temps d’attente du chauffeur","href":"/ride/help-center/articles/temps-attente/"},{"id":"436","title":"Je vais être en retard pour ma prise en charge","href":"/ride/help-center/articles/client-en-retard/"},{"id":"437","title":"Je ne trouve pas mon chauffeur","href":"/ride/help-center/articles/je-ne-trouve-pas-mon-chauffeur/"}]},{"id":"573","heading":"Options pendant le trajet","articles":[{"id":"438","title":"Prolongation du trajet","href":"/ride/help-center/articles/prolongation-horaire/"},{"id":"439","title":"Puis-je manger ou boire dans le véhicule ?","href":"/ride/help-center/articles/boire-dans-vehicule/"}]}]},{"id":"492","heading":"Après la course","href":"/ride/help-center/categories/apres-la-ride/","icon":"","sections":[{"id":"574","heading":"Facturation","articles":[{"id":"440","title":"Pourquoi un montant différent de celui indiqué sur la confirmation de réservation a-t-il été facturé ?","href":"/ride/help-center/articles/frais-supplementaires/"},{"id":"441","title":"Quand recevrai-je ma facture ?","href":"/ride/help-center/articles/envoi-facture/"},{"id":"442","title":"Je dois modifier l’adresse de facturation. Comment puis-je procéder ?","href":"/ride/help-center/articles/changer-adresse-facturation/"}]},{"id":"575","heading":"Débit sur carte bancaire","articles":[{"id":"443","title":"Pourquoi ma course a-t-elle été facturée deux fois ?","href":"/ride/help-center/articles/autorisation-carte-credit/"}]},{"id":"576","heading":"Objets perdus","articles":[{"id":"444","title":"Que puis-je faire si j’ai perdu un objet dans le véhicule ?","href":"/ride/help-center/articles/objets-perdus/"}]},{"id":"577","heading":"Évaluation","articles":[{"id":"445","title":"Que puis-je faire si je ne suis pas satisfait du service ?","href":"/ride/help-center/articles/mauvais-service/"}]}]},{"id":"493","heading":"Programmes fidélité & partenaires","href":"/ride/help-center/categories/programmes-fidelite-et-partenaires/","icon":"","sections":[{"id":"578","heading":"Programme de fidélité","articles":[{"id":"448","title":"Combien de points ou miles puis-je accumuler par course ?","href":"/ride/help-center/articles/programme-voyageur-frequent-nombre/"},{"id":"449","title":"Comment puis-je ajouter mon adhésion à un programme de fidélité ?","href":"/ride/help-center/articles/ajouter-programme-voyageur-frequent/"},{"id":"450","title":"Puis-je accumuler des points ou miles si je réserve pour quelqu’un d’autre ?","href":"/ride/help-center/articles/programme-voyageur-frequent-pour-autres/"},{"id":"446","title":"Avec quels programmes de fidélité SIXT ride collabore-t-il ?","href":"/ride/help-center/articles/programme-voyageur-frequent-general/"},{"id":"447","title":"Je n’ai pas encore reçu mes points ou miles pour ma course !","href":"/ride/help-center/articles/programme-voyageur-frequent-manquant/"}]},{"id":"579","heading":"Crédit American Express","articles":[{"id":"451","title":"Comment fonctionne le bénéfice AmEx pour SIXT ride ?","href":"/ride/help-center/articles/avantage-amex-general/"},{"id":"452","title":"Puis-je utiliser mon crédit AmEx ride pour des trajets en taxi ?","href":"/ride/help-center/articles/avantage-amex-taxi/"},{"id":"453","title":"Je me suis inscrit au bénéfice American Express. Comment puis-je vérifier qu’il est actif ?","href":"/ride/help-center/articles/avantage-amex-affichage/"}]}]}]}}}