{"url":"ride/help-center/articles/details-contact-chauffeur","pageId":"ride_helpcenter_article_431","template":"/libraries/sixt/sitegen-plugin-helpcenter/src/templates/HelpCenterArticleTemplate/HelpCenterArticleTemplate.tsx","data":{"pageSpecificConfiguration":{"hydra":{"acceptLanguage":["fr-FR","fr","en"],"countryAlpha2":"FR","countryAlpha3":"FRA","defaultCurrency":"EUR","domainCurrency":"EUR","langAlpha2":"fr","langAlpha3":"fra","formats":{"time":"HH:mm","decimalSeperator":",","date":"DD.MM.YYYY","nameDate":"DD MMM","measureOfLength":"km","hour12Format":false,"isFirstDaySunday":false},"homePageUrl":"/ride/","pageHyphenLocale":"fr-FR","pageLocale":"fr_FR","tenantId":"6","userCentricsId":"LHOLXat-d","pageId":"ride_helpcenter_article_431","hydraTranslations":{"Back":"Précédent","CarouselControls":"Contrôles de diapositives","CarouselNextSlide":"Slide suivant","CarouselPause":"Pause carrousel","CarouselPlay":"Lancer le carrousel","CarouselPrevSlide":"Slide précédent","Close":"Fermer","getCarouselIndicatorButton":"Aller à la diapositive {{_1_}} sur {{_2_}}"}},"chatbot":{"cognigyConfigUrl":{"stage":"https://endpoint-sixt.cognigy.cloud/b2eb5dc7201ca159bab548d2601865d2eb0a2069edf92712699d093b15003efa","prod":"https://endpoint-sixt.cognigy.cloud/6dfcc7c3f69106f314e6097b9d00c3a47ea51ab742e974377ba10d8e25cc5273"},"alwaysShowChatbot":true},"customersettings":{"corporateLink":"https://corporate.sixt.com/fr-fr/","corporateSignUpLink":"/business/","privacyLink":"/plusieurs-renseignements/donnees-personnelles/","tcLink":"/cgl/#/","accountBasePath":"/account","bookingProfileLink":"/account/#/profiles","listBookingsLink":"/account/#/bookings","loyaltyDetailsLink":"/account/#/loyalty-details","manageMyBookingLink":"/account/#/manage-my-booking-info","manageSubscriptionsLink":"/account/#/subscriptions","personalDataLink":"/account/#/account","openHelpCenterEntryPoint":true,"isManageBookingsHidden":true,"isManageSubscriptionsHidden":true,"rideHistoryLink":"/ride/app/fr/rides","enableSocialLogin":true,"enableLoyalty":true,"signupLink":"/services/#/signup","p100Header":true,"helpCenterLink":"/ride/help-center","registrationSource":"ride","fir":60,"servicesBasePath":"/services"},"helpcenter":{"helpCenterSearchPageLink":"/ride/help-center/search/","helpCenterHomeLink":"/ride/help-center/","rentalInformationLink":"/informations-generales/","tcLink":"/cgl/#/","loyaltyLink":"/cartes-sixt/","partnersLink":"/partenaires/","bookingType":"ride","useHelpCenterRedesign":false,"customerSupportPhone":"+33820007498","plusSupportPhone":"+33(0)170976111","plusSupportEmail":"plus-fr@sixt.com","articleActions":[],"loggedInBookingsLink":"/account/#/bookings","loggedOutBookingsLink":"/account/#/manage-my-booking-info","newBookingLink":"/betafunnel/#/offerlist","articleId":"431","articleVersion":"f2dc43aa-a1ca-45ac-bbcf-31ceeb9193b4","predefinedMessages":[{"id":"1","value":"The article is hard to understand"},{"id":"2","value":"This isn't the information I needed"},{"id":"3","value":"I do not agree with this policy"}],"articleName":"Contact et informations du chauffeur","sectionName":"Informations sur le chauffeur","categoryName":"Avant la course"}},"enableStatsigSdk":true,"meta":{"title":"Centre d’aide SIXT ride – FAQ","description":"Nous sommes à vos côtés à chaque étape de votre expérience SIXT ride – de la réservation jusqu’à la prise en charge par votre chauffeur – afin que vous puissiez profiter d’un service fluide et sans souci.","entityIdRefs":[{"name":"locale","id":"fr_FR"}],"pageId":"ride_helpcenter_article_431","noIndexNoFollow":false,"canonicalUrl":"https://www.sixt.fr/ride/help-center/articles/details-contact-chauffeur/","splitTestVariation":"default","alternates":[{"url":"https://www.sixt.fr/ride/help-center/articles/details-contact-chauffeur/","locale":"fr_FR"}],"abVariation":"","hasCanonicalUrl":false,"locale":"fr_FR","pageBuildId":"2026-05-05T18:38:15","pageVersion":"2da51ebeffdd0f10f3d3c38fa1002b3f991d40d4","isPreview":false},"thirdPartyKeys":{"instana":{"dev":"UNqZBRfKRlOV7aj-4hGL_A","stage":"UNqZBRfKRlOV7aj-4hGL_A","prod":"LRZPqrMVS1OBdVJmly5mmA"},"sourceDefense":{"prod":{"accountId":"f53de06e-703f-4d86-adfd-c25c30871685","siteId":"39315920-c083-4720-a4d5-ed8f1bee5649"},"internal":{"accountId":"f53de06e-703f-4d86-adfd-c25c30871685","siteId":"8158596c-8ef8-46d6-aa6f-5042d7083a30"}}},"productLine":"ride","gtmData":{"consentId":"GTM-NQBW5W7","unifiedId":"GTM-WG9TDF3J"},"legalFooter":{"links":[{"text":"Aide","href":"https://www.sixt.fr/ride/help-center/","shouldOpenInNewTab":false},{"text":"Termes et conditions générales","href":"https://www.sixt.fr/ride/legal/terms/","shouldOpenInNewTab":false},{"text":"Conditions de réservation","href":"https://www.sixt.fr/ride/legal/booking-conditions/","shouldOpenInNewTab":false},{"text":"Données personnelle","href":"https://www.sixt.fr/ride/legal/data-privacy-policy/","shouldOpenInNewTab":false},{"text":"Politique de cookies","href":"https://www.sixt.fr/ride/legal/cookie-policy/","shouldOpenInNewTab":false},{"text":"Mentions légales","href":"https://www.sixt.fr/ride/legal/imprint/","shouldOpenInNewTab":false},{"text":"Groupe SIXT","href":"https://about.sixt.com/websites/sixt_cc/English/0/about-us.html","shouldOpenInNewTab":false},{"text":"Carrière","href":"https://www.sixt.jobs/fr?utm_source=sixt&utm_campaign=internal&utm_medium=sixt","shouldOpenInNewTab":false},{"text":"Paramètres des cookies","href":"onclick:cookie_settings","shouldOpenInNewTab":false},{"text":"EAA","href":"/404/","shouldOpenInNewTab":false}]},"isEmbedded":false,"drawerNavigation":{"headingTranslations":"Menu produit SIXT","ariaLabelOpen":"Ouvrir le menu de navigation global","ariaLabelClose":"Fermer le menu de navigation global","links":[{"text":"Rent","subtext":"","href":"/","isCurrent":false,"productLine":"rent-car"},{"text":"Share","subtext":"","href":"https://www.sixt.fr/share/?promo_name=ride_hp_referral_share&promo_creative=menu&promo_position=sixt.fr","isCurrent":false,"productLine":"share"},{"text":"Ride","subtext":"","href":"https://www.sixt.fr/ride/","isCurrent":true,"productLine":"ride"},{"text":"SIXT+","subtext":"","href":"https://www.sixt.fr/plus/?promo_name=ride_hp_referral_plus&promo_creative=menu&promo_position=sixt.fr","isCurrent":false,"productLine":"plus"},{"text":"Business","subtext":"","href":"https://corporate.sixt.com/fr-fr/?utm_source=sixt.fr&utm_medium=retail-website-referral&utm_campaign=FR_FR_btob_RIDE-BURGER-LP_ALL_GT_FRE&utm_content=Textlink-Menue&utm_term=b2b_ref","isCurrent":false,"productLine":"business"}]},"sixtNavigationFooter":{"navigation":[{"heading":"Devenez notre partenaire","links":[{"href":"https://corporate.sixt.com/fr-fr/sixt-ride/","text":"Recevoir des réductions entreprise"},{"href":"https://www.sixt.com/ride/event-service/","text":"SIXT ride pour vos événements"},{"href":"https://www.sixt.com/ride/tsp/become-a-partner/","text":"Devenir chauffeur pour Sixt"},{"href":"https://www.sixt.fr/ride/legal/sixtrideactivityindicators/","text":"Indicateurs d’activité"}]},{"heading":"À propos de nous","links":[{"href":"https://about.sixt.com/websites/sixt_cc/English/0/about-us.html","text":"Groupe SIXT"},{"href":"https://www.sixt.jobs/fr","text":"Recrutement"},{"href":"https://drying-little-tears.org/fr/","text":"Fondation d’Aide à l’Enfance Regine Sixt"}]}],"socialMedia":[{"href":"https://www.facebook.com/SixtFrance","text":"facebook","network":"facebook"},{"href":"https://www.instagram.com/sixt/","text":"instagram","network":"instagram"}],"mobileAppStoreLinks":[{"href":"https://sixt.go.link/ride?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Frent&adj_campaign=fr&adj_adgroup=sixtrent&adj_creative=footerAppStore","imageSource":"/shared/icons/store-badges/app_store_black_en.svg","alt":"Téléchargez la dernière version de l’application SIXT depuis l'Apple Store","width":120,"height":40},{"href":"https://sixt.go.link/ride?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Frent&adj_campaign=fr&adj_adgroup=sixtrent&adj_creative=footerPlayStore&adj_fallback=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.sixt.reservation","imageSource":"/shared/icons/store-badges/google_play_en.svg","alt":"Téléchargez la dernière version de l’application SIXT depuis le Google Play Store","width":135,"height":40}]},"alertBanner":null,"appLinks":[{"href":"https://sixt.go.link/ride?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Fride&adj_campaign=fr&adj_adgroup=sixtride&adj_creative=helpcenter","imageSource":"/shared/icons/store-badges/app_store_black_en.svg","alt":"Téléchargez la dernière version de l’application SIXT depuis l'Apple Store","width":120,"height":40},{"href":"https://sixt.go.link/ride?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Fride&adj_campaign=fr&adj_adgroup=sixtride&adj_creative=helpcenter&adj_fallback=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.sixt.reservation","imageSource":"/shared/icons/store-badges/google_play_en.svg","alt":"Téléchargez la dernière version de l’application SIXT depuis le Google Play Store","width":135,"height":40}],"ibe":null,"helpCenterTranslations":{"ShowMore":"Voir plus","ShowLess":"Afficher moins","ReadMore":"Lire plus","ReadLess":"Lire moins","FaqSectionHeadline":"Aide pour nos autres services de mobilité","HelpCenterSubline":"Obtenez de l'aide pour vos réservations, la prise en charge de votre véhicule, les options et plus encore.","FeaturedArticles":"Articles Populaires","LearnMore":"En savoir plus","Breadcrumb":"Fil d'Ariane","PageLabelHome":"SIXT","PageLabelHelpCenter":"Centre d'aide","PageLabelHelpCenterSearch":"Résultats de la recherche","HelpCenterSearchPageTitle":"Recherche Sixt | SIXT location de voitures","HelpCenterSearchPageDescription":"SIXT Recherche | SIXT","BrowseByTopic":"Browse by topic","BrowseAllArticlesPageTitle":"Browse all articles","BrowseAllArticlesPageDescription":"Browse all help center articles by category"},"heroSection":{"imageDesktop":"a07691ea-5554-403c-a911-9fc61ef4a40e.jpg","imageMobile":"8bbb8609-b786-40be-87a1-48f60aed1b22.jpg"},"breadcrumbs":{"label":"Fil d'Ariane","breadcrumbs":[{"text":"SIXT","href":"/ride/"},{"text":"Centre d'aide","href":"/ride/help-center/"},{"text":"Avant la course","href":"/ride/help-center/categories/avant-la-ride/"},{"text":"Informations sur le chauffeur","href":"/ride/help-center/sections/informations-chauffeur/"},{"text":"Contact et informations du chauffeur","href":"/404/"}]},"navigationTree":{"categories":[{"id":"489","selectedIndex":null,"heading":{"text":"Réserver une course","href":"/ride/help-center/categories/reservation-ride/"},"sections":[{"text":"Réserver un transfert aéroport","href":"/ride/help-center/sections/transfert-aeroport/"},{"text":"Réservation à l’heure","href":"/ride/help-center/sections/reservations-horaires/"},{"text":"Classes de réservation","href":"/ride/help-center/sections/categories-vehicules/"},{"text":"Autorisation de paiement","href":"/ride/help-center/sections/paiement-avant/"},{"text":"Paiement & Tarification","href":"/ride/help-center/sections/paiement-tarification/"},{"text":"Promotions & Codes promo","href":"/ride/help-center/sections/promotions-bons/"},{"text":"Demandes spéciales pour le trajet","href":"/ride/help-center/sections/demandes-supplementaires/"}]},{"id":"490","selectedIndex":1,"heading":{"text":"Avant la course","href":"/ride/help-center/categories/avant-la-ride/"},"sections":[{"text":"Modifier ou annuler le trajet","href":"/ride/help-center/sections/modifier-annuler-ride/"},{"text":"Informations sur le chauffeur","href":"/ride/help-center/sections/informations-chauffeur/"},{"text":"Modifications de vol","href":"/ride/help-center/sections/modification-vol/"}]},{"id":"491","selectedIndex":null,"heading":{"text":"Pendant la course","href":"/ride/help-center/categories/pendant-la-ride/"},"sections":[{"text":"Tout sur la prise en charge","href":"/ride/help-center/sections/prise-en-charge/"},{"text":"Options pendant le trajet","href":"/ride/help-center/sections/regles-pendant-la-ride/"}]},{"id":"492","selectedIndex":null,"heading":{"text":"Après la course","href":"/ride/help-center/categories/apres-la-ride/"},"sections":[{"text":"Facturation","href":"/ride/help-center/sections/facturation/"},{"text":"Débit sur carte bancaire","href":"/ride/help-center/sections/facturation-carte/"},{"text":"Objets perdus","href":"/ride/help-center/sections/objets-perdus/"},{"text":"Évaluation","href":"/ride/help-center/sections/evaluation/"}]},{"id":"493","selectedIndex":null,"heading":{"text":"Programmes fidélité & partenaires","href":"/ride/help-center/categories/programmes-fidelite-et-partenaires/"},"sections":[{"text":"Programme de fidélité","href":"/ride/help-center/sections/programme-voyageur-frequent/"},{"text":"Crédit American Express","href":"/ride/help-center/sections/avantage-amex/"}]}],"selectedIndex":1},"articleTitle":"Contact et informations du chauffeur","content":"<h4>Quand et comment puis-je savoir qui est mon chauffeur ?</h4> <p>Les coordonnées du chauffeur, y compris le nom et les informations sur le véhicule, sont envoyées par e-mail et SMS 30 minutes avant l’heure de prise en charge prévue. Vous pouvez également consulter ces informations dans votre compte SIXT via l’application ou le site web.</p> <h4>Mon chauffeur peut-il me contacter ?</h4> <p>Oui, votre chauffeur peut vous contacter via le numéro de téléphone fourni lors de la réservation. Veuillez vous assurer que votre téléphone est accessible avant et pendant la période de prise en charge pour garantir une remise fluide.</p>"}}